Our Veterinary Virtual Assistant program is built specifically for real veterinary practices—not generic outsourcing.
Every workflow, task, and training standard is developed and overseen by our in-house veterinarian, Dr. Matt Carnett, DVM, DACVD.
This ensures our Veterinary Healthcare Virtual Assistants® (VHVA) understand veterinary terminology, clinical workflows, client communication, and the realities of day-to-day practice operations.
Hello Rache employs a full-time Doctor of Veterinary Medicine to oversee training, workflows, and quality assurance. Ensuring real-world applicability and clinical accuracy that most veterinary virtual assistant providers simply cannot offer.
Dr. Matthew Carnett, DVM, DACVD
Our Veterinary Virtual Assistants are trained extensively in veterinary terminology, documentation, and clinical workflows. Each assistant has a background in the veterinary field and is prepared to support both general and specialty practices with accuracy and confidence.
Clients choose and work with the same Veterinary Virtual Assistant every day. After reviewing candidate profiles, you select the assistant who best fits your practice—creating continuity, familiarity, and a true extension of your in-office team.
All Veterinary Virtual Assistants complete HIPAA training and undergo NBI background checks. Clients receive access to professional documentation including HIPAA certification, photo ID, diplomas, and background check records—ensuring transparency, compliance, and peace of mind.
See more about HIPAA-ComplianceHear directly from a veterinary practice owner on how working with a dedicated Veterinary Virtual Assistant has improved workflow, reduced administrative burden, and allowed their team to focus more on patient care.
Work With a Veterinary Virtual Assistant