Medical practices and healthcare professionals are constantly inundated with administrative and organizational tasks, which can quickly become overwhelming. Fortunately, virtual assistant (VA) services offer the perfect solution. By outsourcing repetitive duties such as these to a VA, medical offices can enjoy increased productivity and efficiency without increasing their staff size or workload.
This guide will discuss 12 reasons to hire a VA for your medical practice. We’ll also provide an overview of what VAs do and how Hello Rache’s specialized VA services can help you make the most of your valuable time and resources.
What is a VA?
A virtual assistant (VA) is a professional service provider offering remote administrative services and organizational support for businesses and organizations such as private medical practices. They typically offer a wide range of services, from scheduling appointments to helping with scribe duties.
These professionals are vital assets to any organization, as they can help reduce business costs and improve efficiency. They are also highly skilled in many areas, such as customer service and administrative duties. In addition, VAs are typically able to work remotely, creating a more flexible work environment for both the VA and the clients they work with.
The average salary for a VA is $43,229, though this can vary depending on the tasks at hand and the VA’s experience.
Hello Rache’s VA services are designed to meet the specific needs of medical offices, providing top-notch support without sacrificing quality. VAs can assist with scheduling appointments, managing patient records, completing paperwork, and other admin tasks required in your practice.
Check out Hello Rache’s specialized virtual assistant services today to see if a VA would be a good fit for your medical office.
Top 12 reasons to hire a VA
Regardless of the type of healthcare practice you run, hiring a VA can provide numerous benefits for your organization. Here are the top 12 reasons you should consider outsourcing your virtual assistant needs.
1. Cost savings
One of the main advantages of working with a VA is that it is usually far more cost-effective than hiring a full-time staff member. A VA often comes out as the more frugal and efficient option when you look at all the costs associated with hiring and training staff.
2. Increased efficiency
By outsourcing administrative tasks to a VA, you can free up your staff members to focus on more demanding duties. This will help streamline processes and get things done faster. Managing a medical office can be time-consuming, so having a VA handle mundane daily tasks can make all the difference.
3. Concentrate on core tasks
VAs are specifically trained to handle administrative and organizational duties, which means that your staff can focus on core tasks like providing patient care. This will help improve the overall quality of care you provide as well as the patient experience.
4. Access to a wide range of skills and services
You can find VAs who specialize in different areas, such as accounting, data entry, and marketing. This allows you to access a wide range of skills and services without needing to hire multiple full-time staff members. Even specialty practices, like dermatology or chiropractic, can benefit from a VA’s expertise.
5. Improved patient experience
An attentive and organized virtual assistant helps ensure that all patient information is accurate, paperwork is filed correctly, appointments are promptly scheduled and rescheduled as needed, and calendar management is up to date. This helps to create a positive experience for both your patients and your staff members.
6. Better work-life balance
Most healthcare professionals work over 40 hours per week, which can lead to burnout and stress. Outsourcing administrative tasks to a VA can help alleviate this burden and give the manager more time to focus on their own well-being.
7. Increased productivity
By taking advantage of a VA’s skills and expertise, your in-house staff members can become more productive. This leads to improved patient care and a better bottom line.
8. Professional reputation boost
A VA’s expertise and professionalism can help give your practice a reputation boost. Patients will be more likely to come back if they know the office is run efficiently and that their needs are consistently met. Visiting a medical professional can be intimadating for patients, so having a consistent VA can help make them feel more comfortable.
9. Quicker insurance claims
A VA can help speed up the process of filing and processing insurance claims. VAs are trained in accurate data entry, making it easier to quickly and accurately enter information into your system. This will lead to quicker payments and less paperwork for your staff to worry about.
10. A wider range of availability
Virtual assistants give you access to expertise that is not always readily available in-house. This means that you can access the skills and services of a VA whenever you need them, which can be incredibly helpful when dealing with complex tasks or last-minute changes.
Outsourcing to a VA allows you to scale your business operations up or down as needed. This can be helpful if your medical office is experiencing an influx of patients or you need to reduce costs quickly. Having access to a VA’s services gives you the flexibility to adjust as necessary without having to make any drastic changes.
12. Network with other healthcare professionals
Working with a VA can open up opportunities to network with other business owners in the industry. This is beneficial in so many ways, from staying up to date on the newest industry trends and best practices to learning new skills that could help improve your practice.
Common virtual assistant job duties
There are many different job duties a virtual assistant can carry out to help healthcare practices. Routine VA tasks in this field include:
Scheduling appointments with patients and other providers
As the main contact point between a healthcare provider and their patients, it is important for VAs to manage appointments in a professional and organized manner. They need to be able to coordinate schedules, contact patients when changes occur, and complete the paperwork associated with each appointment.
Data entry, billing, and coding of patient records
VAs help with data entry needs, such as entering patient information into the system, billing and coding records, generating reports, and updating patient data. They should have a good understanding of medical terminology and be comfortable working with electronic medical records (EMRs).
Insurance verification and authorization
Another crucial task VAs can perform to help healthcare practices is verifying insurance coverage for patients and obtaining necessary authorizations on behalf of the practice. This can help to ensure that patients are receiving the necessary care in a timely manner and that claims are being paid correctly.
Collecting patient feedback and forms
VAs also help healthcare providers by collecting patient feedback, administering surveys, and collecting the necessary paperwork, such as consent forms, release of information forms, and financial documents.
Answering phone calls, emails, and online inquiries
VAs can help with customer service needs, such as answering phones, responding to emails, and dealing with general inquiries. They should have excellent communication skills to accurately and professionally answer patients’ questions.
Why hire a VA with Hello Rache?
Why hire a VA with Hello Rache? Our virtual assistants have a wealth of experience in the healthcare field and can help your healthcare practice run more efficiently. Pricing is set at a fixed rate of $9.50 per hour — a considerably lower cost than hiring a full-time assistant.
A Healthcare Virtual Assistant can sit in on appointments to live-chart or take notes for the practitioner, schedule appointments for both physicians and patients, handle phone calls and emails, process insurance verifications, enter data into EMR systems, and complete billing tasks.
With Hello Rache, you have access to a team of highly skilled healthcare VAs who can be matched to your specific needs. This means you’ll no longer be confined to traditional hours or staff members, and you can benefit from having a flexible workforce to help manage your medical office’s demands.
You can read more about how it works to determine whether this is the right option for your practice.
Choose a virtual assistant for your team
Virtual assistants are a great way to streamline the daily operations of a healthcare practice. With Hello Rache, you can find skilled and experienced virtual assistants specialized in the medical field to support your team.
The benefits of having a VA include cost savings, improved efficiency, and access to experienced professionals who can help improve your practice. Plus, you’ll never need to worry about overtime or holiday pay since all Hello Rache VAs are paid hourly.
Book a call with Hello Rache today to get started.